Shipping Policy

Last Updated: 29/10/2025
Applicable To: Orders within the Kingdom of Saudi Arabia

Welcome to Fine Silver. We take pride in ensuring that your jewellery reaches you safely, securely, and on time. Please review our shipping policy carefully before placing your order.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an email confirmation once your order has been dispatched, including tracking details.

2. Shipping Methods and Delivery Time

We partner with trusted courier companies such as [e.g., Aramex, SMSA, Zajil, or SPL (Saudi Post)] to deliver your jewellery safely.

Shipping Type Delivery Time (Approx.) Cost
Standard Delivery 2–5 business days Calculated at checkout
Express Delivery (if available) 1–2 business days Additional charge applies

Delivery times are estimates and may vary depending on your location, courier workload, or external factors such as weather or holidays.

3. Shipping Coverage

  • We currently deliver across all major cities in Saudi Arabia.

  • Delivery to remote areas may take additional time or incur extra charges.

  • For international shipping inquiries, please contact us at thefinesilver925@gmail.com before placing an order.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on your delivery address and order weight.

  • Occasionally, Free Shipping promotions may apply to orders above a certain value — please refer to current offers on our website.

5. Order Tracking

Once your order is shipped, you’ll receive:

  • A tracking number via email or SMS.

  • A link to track your parcel directly through the courier’s website.

If you face any issues with tracking, contact us at thefinesilver925@gmail.com with your Order Number.

6. Delivery Terms

  • Please ensure that your delivery address, contact number, and recipient name are accurate when placing the order.

  • The courier may contact you to confirm delivery or schedule a suitable delivery time.

  • If a delivery attempt fails due to incorrect information or inability to contact you, additional shipping charges may apply for re-delivery.

7. Damaged or Missing Shipments

We take utmost care in packaging your jewellery securely.
However, if your order arrives damaged or missing items:

  1. Notify us within 48 hours of receiving the parcel.

  2. Email us at thefinesilver925@gmail.com with clear photos of the package and product.

  3. Our team will investigate and arrange a replacement or refund as applicable.

8. Lost Packages

In rare cases where your parcel is lost in transit:

  • We will work with the courier service to locate it.

  • If confirmed lost, we’ll issue a full refund or send a replacement, depending on product availability.

9. Customs and Taxes

  • All orders within Saudi Arabia include applicable VAT in the displayed prices.

  • For any international orders (if applicable), the recipient is responsible for customs duties, taxes, or import fees.

10. Delays Beyond Our Control

While we strive to ensure on-time delivery, Fine Silver is not liable for delays caused by:

  • Natural disasters or severe weather conditions

  • Public holidays or courier network issues

  • Incorrect shipping information provided by the customer

11. Contact Us

For any shipping-related questions or support, please contact:

Fine Silver
📧 Email: thefinesilver925@gmail.com
🏢 Address: [Insert Business Address, City, Saudi Arabia]

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