Privacy Policy

Last Updated: 29/10/2025
Effective In: Kingdom of Saudi Arabia

At Fine Silver, your privacy and data security are extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with our services.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide you with the best possible experience:

A. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through our payment partners)

B. Non-Personal Information

We may also collect:

  • Device information (browser type, operating system, IP address)

  • Website usage data (pages visited, time spent, referral source)

  • Cookies and analytics data to improve user experience

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases or inquiries

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Personalize your shopping experience

  • Comply with legal and regulatory obligations in Saudi Arabia

We may also, with your consent, send promotional emails about new products, special offers, or updates. You may unsubscribe at any time.

3. How We Protect Your Information

Your personal data is stored securely and protected against unauthorized access, disclosure, alteration, or destruction.

We use:

  • SSL encryption for all online transactions

  • Secure servers and payment gateways

  • Limited access controls to ensure only authorized staff can handle customer data

While we take all reasonable precautions, no online platform is completely risk-free. By using our services, you acknowledge and accept the inherent risks of online data transmission.

4. Sharing of Personal Information

We do not sell, rent, or trade your personal data.

We may share your information only with trusted third parties who help us operate our business, including:

  • Courier and logistics partners (for delivery)

  • Payment processors (for secure transaction processing)

  • IT and marketing service providers (for website hosting and communication)

All third parties are required to maintain strict confidentiality and comply with Saudi PDPL and our data protection standards.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.
Cookies help us:

  • Remember your preferences and shopping cart items

  • Analyze website traffic and usage patterns

  • Improve our site’s performance and customer experience

You can manage or disable cookies in your browser settings, but this may affect certain website functionalities.

6. Your Rights Under Saudi PDPL

As per the Saudi Personal Data Protection Law (PDPL), you have the right to:

  • Access your personal data

  • Request correction or deletion of inaccurate data

  • Withdraw consent for marketing communications

  • File a complaint with the Saudi Data & Artificial Intelligence Authority (SDAIA) if you believe your data has been misused

To exercise your rights, contact us at thefinesilver925@gmail.com.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders

  • Provide after-sales support

  • Comply with legal, tax, and regulatory requirements

Once your data is no longer needed, it will be securely deleted or anonymized.

8. International Data Transfers

If any personal data is transferred outside the Kingdom of Saudi Arabia (e.g., for cloud storage or payment processing), we ensure:

  • The receiving country provides adequate data protection, or

  • Proper safeguards are in place in compliance with Saudi PDPL.

9. Third-Party Links

Our website may include links to third-party sites (e.g., payment gateways or social media).
Please note that Fine Silver is not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies separately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a new “Last Updated” date. Continued use of our website after such updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Fine Silver
📧 Email: thefinesilver925@gmail.com
🏢 Address: [Insert Business Address, City, Saudi Arab

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